How to Get Help
Assistance is available by email, telephone, walk-in hours, and limited in-person appointments. Each time you visit the Self-Help Center during walk-in hours, please remember to bring your case number and a blue/black ink pen.
Walk-Ins
- Walk-in assistance is available Tuesdays and Thursdays from 8:30 am to 2:30 pm.
- If you come to the Self-Help Center during walk-in hours, you must first check-in and fill out an intake form.
- Virtual appointments with the Department of Child Support Services are available during walk-in hours.
How to Check in for Walk-In Services
You will be called TWICE to the counter, please read the steps below carefully.
- Please check in using the kiosk.
- Take a seat and wait for your number to be called.
- You will be called by a staff member to complete a short screening.
- Follow the instructions provided by the staff member.
Virtual Assistance
- Virtual appointments: Schedule a virtual appointment here.
- Email assistance: contact form.
- Telephone assistance is available on Monday, Wednesday, and Friday. You may contact our office at (530) 406- 6793. Please note that we are not able to answer every call as it comes in. If we do not answer your call, leave a voicemail with your name, phone number, and case number. We will return your call within 3 business days.